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FAQ’s

General Questions

How long has Extreme Carpet Cleaning been in business?

Since 1998. Shawn started the company out of Cockeysville. He’s still the one running it. Same family. Same shop on Beaver Dam Road. Yeah, more than twenty-five years now.

Our shop sits at 10815 Beaver Dam Road in Cockeysville, zip 21030. We’re working north Baltimore County every day. Hunt Valley. Sparks. Phoenix. Hereford. Monkton. Baldwin. Up to Upperco, White Hall, and Freeland. Down through Towson, Parkville, Glyndon. Also parts of Carroll County, Anne Arundel County, Queen Anne’s, and a few Baltimore City neighborhoods. The full city and zip list lives on our Service Areas page.

Probably yes. Call us at (410) 666-6600 and we’ll tell you. If you’re a reasonable drive from Cockeysville, we usually make it work. Especially for bigger jobs or commercial accounts.
If the job doesn’t match what we talked through at the inspection, we come back and make it right. No charge. If we still can’t get it where you want, you get your money back. Plus another fifty percent on top. That’s been the deal since day one. Don’t think we’ve had to write that check more than a handful of times in twenty-five-plus years.
Yes. Every single job. Zero obligation to book anything afterward. We come out, measure, walk through what you want, and write up the quote back at the office. The number gets sent to you for approval before any work is scheduled. If you decide to pass, that’s fine. No follow-up calls, no nagging.
Because guessing prices on the phone usually means somebody’s getting screwed later. Either you pay more than you should, or we come in too low and have to ask for more money mid-job. Both are bad. So we don’t do it. We come look at the work first. Then write the quote.
Residential, usually within a few days most weeks. Same-week booking is pretty common. Commercial work, especially after-hours stuff, books a little further out. Maybe a week or two. Water damage is a different animal. That gets same-day response at our emergency line, 443-377-3156.
Yes to both. Every tech we have is IICRC certified before their first job ever. Fully licensed. Fully insured. Maryland licensed. Plus background checked. We don’t sub work out either, so the crew showing up at your door is our actual team.
Both. Residential takes up most of our day. Commercial accounts run quieter in the background. Offices, retail, medical, restaurants, daycares, property managers, you name it. Commercial cleaning mostly happens after hours so your business doesn’t have to close down for it.
Family-owned. Not a franchise. No corporate office. No national call center. Call our number, you reach our office in Cockeysville. Hire us, our actual people show up. That’s it.

Service-Related Questions

How long does it take for carpets to dry after cleaning?

Usually 8 to 12 hours. Our equipment pulls roughly 90% of the moisture out before we even leave. What’s left evaporates kinda like a damp towel on a rack. You’re walking on it within a few hours. Fully dry overnight, almost always.

Yes. Solutions are mixed on-site, matched to whatever fiber your carpet is. Safe for kids and pets once the carpet’s dry. No harsh chemicals. No heavy perfumes. The rinse is pH neutral. We do tell people to keep the kids and the dog off it until it’s fully dry though. Common sense more than anything.

Nope. Move the small stuff if you want. Lamps. Vases. Anything fragile. The heavy furniture is on us. Professional sliders go under each piece so nothing gets scraped, dragged, or damaged during the move.
Manufacturer recommendation is every 12 to 18 months. That’s mostly to keep the warranty valid. For most Cockeysville and Hunt Valley homes we work with, once a year is the right cadence. Pet owners or houses with little kids tend to do it every 6 months instead. Makes a noticeable difference.
Most of the time, yeah. Even cases people figured were permanent. Reason most cleanings don’t get rid of pet smell is the urine’s already soaked through the carpet, into the padding, sometimes all the way to the subfloor. Surface cleaning doesn’t reach any of that. We use an enzyme treatment that breaks down the source. One visit usually does it.
Because doing it right needs full submersion. Dye stability testing. Controlled drying. Equipment that doesn’t fit in your living room. Anyone claiming they can properly clean a wool or oriental rug on-site is cutting corners somewhere. Could be dye bleeding. Could be foundation warping. Could be the rug never fully drying and growing mold. We pick the rug up, clean it at our shop, bring it back.
We do. Drapes stay on the rod the entire time. We pre-vacuum them, pre-treat, then rinse right there. The pinch pleats get reset during the process too, so they hang the way they should once they dry. No taking them down. No dry cleaner. No shrinkage.
For most Cockeysville and Hunt Valley calls, somebody’s on the way within the hour. Trucks stay loaded with extraction gear, air movers, dehumidifiers. We don’t load up after your call. Emergency line is 443-377-3156. Answered 24 hours a day, every day of the week.
Usually, yes. If it’s sudden and accidental, burst pipe, supply line, appliance failure, that kind of thing, standard homeowners covers it. Long-term seepage or flooding from outside the house is different and not always covered. Either way, we’ve worked with every major insurance carrier over the years and we document everything your claim’s going to need.
Yes, easy. A lot of customers book both. The on-site quote covers whatever you want done, and we knock it all out in one visit.